The 7 Best Examples of Travel Chatbots

There are currently innumerable sources, like websites and apps, which offer travel services, and navigating them is no easy feat. Modern consumers, however, want to be able to choose the channel by which they interact with an airline. Bots and multi-channel integration eliminate repetition and conflicting information by being a one-stop-shop for travellers. The airline industry is very competitive; modern consumers have a wide variety of travel options, which means that now more than ever excellent customer service has the power to set an airline apart from its peers. We are all dreaming of a seamless airport processing experience, arrival, facial or thumb recognition, check in, baggage, immigration, security, boarding. Biometrics is and will continue to be a key driver of innovation, with digital identity management helping the industry to build a contactless end-to-end passenger experience.

Escalation to a live agent happens if a user isn’t satisfied with automated support. In the travel industry, AI chatbots are usually deployed as digital customer service agents, acting as users’ first point of contact and providing useful information or intelligent answers to questions. The technology most commonly works through text-based chat communication, but may also work through voice recognition and speech.

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In 2017 Expedia launched a chatbot for Facebook with the goal of providing a seamless booking experience. The chatbot allows users to search for flights and hotels, make bookings, and receive booking confirmations and updates through Facebook’s Messenger app. Here is how a few of the biggest brands have used travel chatbots to improve the customer experience — and the new ways they’re revolutionizing the way brands connect with customers. This chatbot is specially made for people planning their holidays in Portugal and Brazil. If you’re looking for attractive offers while booking your hotels and flights, you can seek help from Sofia. It can help you with comparing different deals that are available in the market and finally finding the best one for yourself.

In this article, we’ve collected 8 chatbot use cases to show you how conversational AI is automating airline support. Analyze them to identify trends, predict potential questions, and ensure your chatbot is well-equipped with relevant responses. So, if you’re seeking a travel chatbot with impressive features, Verloop is a stellar choice. Travel bots learn from each customer interaction, tailoring their responses and suggestions to offer a service that’s as unique as your customers. Well, get ready to uncover the “what,” “how,” and “why” and the “best” chatbots in the travel industry. Are you prioritizing digital transformation across all business domains rather than focusing on only one aspect of the business?

What is an AI Chatbot?

The sky is not the limit when it comes to what an airline chatbot can offer its customers. One of the many advantages of chatbots for airlines is the capability to upsell and promote additional products, services, and experiences to existing passengers. Back in 2015, around 50% of all flight check-ins happened through an agent or at the check-in desk, with 32% of travelers using online check-in (web or app). In 2021, tables have turned and online check-ins account for 50% of all the airline check-ins and only 27% happen at the counter. Chatbots offer a new online channel for check-in, with a more conversational interface that allows them to request check-in as they’d do on a counter, but on the go, and in a much faster way. Chatbots can be used as a sales upselling tool to suggest additional services, upgrades and offer upsell promotions to travelers who have already booked a flight.

Optimum has an SMS chatbot for customers with support questions, giving users quick access to 24/7 support. As many people need internet, TV, or phone service to work and live their daily lives, being able to receive quick help whenever an issue arises is critical. A customer can simply text their issue, and the bot uses language processing to bring the customer the best solution. Dollar Shave Club’s chatbot offers 24/7 service for simple questions and queries that customers may have, providing global audiences with support options regardless of their timezone.

It can even book a hotel, but the option to book a cruise via the chatbot is not available yet. Irish chatbot Dorothy facilitates booking rooms in one of 40+ hotels available on Allora. Dorothy is a cross-platform bot on Facebook Messenger, WhatsApp, Viber, Telegram, etc.

There will be tasks that would demand you to weigh in on a chatbot vs conversational AI to find the best technology for service delivery. The AI’s ability understand and analyze natural language allows for more personalized recommendations, too. The ability of ChatGPT to seize upon a specific, verifiable application in a focused business sector could go a long way to underscoring it as a monetizable asset.

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